• Business Process Outsourcing | Neural IT

Arbitration is a method of resolving disputes without going to court and has become the best means to resolve a claim. In arbitration, the dispute is submitted to a third party (the arbitrator) who resolves the dispute after hearing a presentation by both parties. The case gets initiated with document submission package followed by an appearance of the attorney on the hearing date issued by AAA for oral argument in front of the arbitrator. Occasionally, the presentation also includes witnesses who testify.

We have more than a decade of experience in helping law firms file claims with AAA along with the feature to custom modify each package based on the nature of claims. This, in turn, increases the chances of winning the claim in first go.

Cases with no policy violations are quickly filed in Arbitrations. Our expert team has an eye for detail to perfectly review viable claims that could churn those Bills into monies when it comes to filing claims with AAA. E-filing claims and ensuring confirmations are perfectly received will make sure that none of the claims are missed by the ADR teams.

Some of the main activities we handle for our clients:

  1. Claims generation.

  2. Automated process of AR1 form generation and E-filing cases with complete package & reconciliation.

  3. Review and updation of information received from AAA and respondent’s during conciliation.

  4. Posting and reviewing settlement offers from AAA portal.

  5. Record settlements and generation of Stips.

  6. Follow up on settled claims.

  7. Calendaring cases for Arb hearings.

  8. Customized packaging of cases for attorneys appearing for hearings along with appearance sheets.

  9. Review and updation of hearing results & Awards.

  10. Payment follow ups.

  11. Payment postings.

  12. Filing complaints on unpaid claims.

  13. Document associations.


  • In most cases, there is an agreement from both parties to the dispute on the arbitrator, so a fair and impartial decision is expected by either party.

  • The dispute will be normally resolved much sooner, as a date of hearing for the arbitration can usually be obtained a lot faster than a court date. The current average on receiving the hearing date is within 8 months from the time we file the arbitration with AAA.

  • As the matter is resolved out of court, the cost involved turns out to be economical.

  • The rules around Arbitration are much relaxed as compared to going to court, documents and records of expert witnesses can be submitted thereby avoiding the added expense of arranging for expert witnesses to come and testify at trial.

  • The entire Arbitration can be handled confidentially maintaining the privacy of the parties if desired so.

  • An element of closure is associated with Arbitration for cases where the decision is binding leaving very fewer chances of Appeal to either party.

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